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general terms of sale

1. Scope
For contracts with the Passau Tourist Board shall be from the General Terms and Conditions (hereinafter ". GTC") in force at the time the contract was amended. We reserve the right to make changes in the terms and conditions.

2. Offers and Conclusion
If no binding guarantee is that our offers are non-binding. Orders are only binding if we meet them by delivering the goods.
The contract is eV due to the customer's order by completing and confirming the Internet order form a part, and confirmation or execution of the order by the tourist office Passau.

3. Withdrawal
The customer has the right to cancel the contract within 14 days of receipt withdraw the goods without giving reasons. To maintain this period is sufficient to send the revocation. The revocation can be made in writing or on another durable medium, e-mail or by simply returning the goods. The cancellation or the return is sent to the following address:

Passau Tourism e.V.
Bahnhofstrasse 28
94032 Passau - Germany

Due to the timely withdrawal of the customer is no longer bound by the agreement with Passau Tourismus eV. Passau Tourismus eV refunded to the customer within 30 days of the purchase price already paid by the statement of the Customer.
The customer is to return the goods. The cost of returning goods shall be borne by the customer.
The goods must be in perfect condition (complete and undamaged goods, instructions, etc.). If the customer has to represent a deterioration of the goods, he must compensate the reduction in value or the value, the § 351 are to § 353 BGB does not apply. For the right to use or the use of an item and for other services until the date of exercise of the cancellation, the value must be paid; by the intended putting into use of a case or claim of any other performance depreciation occurred is not considered. In these cases the customer is only liable for intent and gross negligence.

4. Performance and Delivery Obligations
Meeting an estimated delivery date is always dependent on the timely delivery. Does the possibility of delivery of supplies by a supplier from supplying this and failed for reasons that we are not responsible, we are entitled to cancel the contract. The customer is for this reason, a right to compensation does not apply.
The same applies if substantially due to force majeure or other events, the delivery difficult or impossible and we are not responsible. Such events include: fire, flood, labor disputes, equipment failure, strike, official orders, which are outside our normal operating risks. The customer is in these cases without delay of the lack of delivery capability and a pre-job performance will be refunded immediately.

5. Price and shipping
There are list prices and shipping costs at the time of the order as they were displayed on our website. The prices are from the company site Passau Tourismus eV including VAT, plus costs for packaging and shipping.

6. Payment and reservation of title
As far as is accepted in the order form is not only a particular payment method, you can pay by bank transfer. In the event of return or dishonor of a direct debit or invoice to your authorized bank to give us your name and current address.
If you come despite a warning with a deadline in arrears we are entitled to charge interest at 5% above the base rate of Deutsche Bundesbank.

Invoices are payable immediately without deductions, unless provided otherwise agreed between the parties. The seller may for good reason require that the delivery is made only by cash on delivery or prepayment. If the buyer does not want to accept it, he is entitled to withdraw from the contract.
Until full payment the goods remain the property of Passau tourism. The retention of title upon full payment of the goods. Jurisdiction is Passau.

7. Setoff and retention
The customer is not entitled to offset his own claims against our claims for payment, unless the customer's claims are undisputed or legally binding.

8. Software Products
The customer accepts these licensing terms with the first use of the software package. The software products will remain the intellectual property of the licensor. All are from the Passau Tourist Board in the shop or the Internet sites mentioned trademarks, brand names and logos of the manufacturers of the goods offered. When using products delivered rights must be observed that of any other person.
The customer is obliged to protect the loss of data. Since the installation of software, but also the change of the installed software brings the risk of data loss with them, the customer is required to make installation or a change in the installed software through a comprehensive data protection against data loss prevention.

9. Warranty and Liability
Obvious defects or damage must be reported within 2 weeks.
Was the complaint is not justified and the item defective and error-free, we are entitled to charge the customer for shipping and testing costs of 40 Euro. The customer has the evidence of lower effort, we reserve the right to prove greater effort. In addition, in this case the customer has to pay the shipping costs.
We are liable for damages for breach of contract and in the absence of assured characteristics. Moreover, there is a liability - for whatever legal grounds - only after the product liability law or resulting from gross negligence or willful damage by us or our agents. In the case of a minor breach of a primary obligation, the liability be limited to the typically foreseeable damage that is does not exceed the purchase price and usually limited to the damage to the goods ordered.

10. Privacy and confidentiality
All the collected customer personal data will be kept confidential. Necessary for the business transaction will be saved, and the purpose of processing the orders, will be distributed to our partners and delivery agents, or to banks for settlement.

11. Releases
If the contracting partners communicate by electronic mail (e-mail), they acknowledge the unlimited validity of the information in this way will, statements pursuant to the provisions below. In the e-mail, normal statements can not be suppressed or circumvented by anonymously ie, they must bear the name and e-mail address of the sender, the date of dispatch (date and time) and display the name of the sender end of the message contained. A provision is seen as part of this e-mail is subject to proof as one of the other partner. All messages must be in German.

12. Applicable Law
The parties agree to all legal relations arising from this contract, both current and future performance of the contract after the application of German law, excluding UN sales law.

13. Severability
If any provision of these Terms and Conditions be or become invalid, the remaining terms and conditions remain in effect.

Stand: 01.03.2011

Passau Tourism e.V.
Bahnhofstrasse 28
94032 Passau - Germany

The Distance Selling Regulations will apply from 06/30/2000 to all contracts for the supply of goods and the provision of services, which are between an entrepreneur and a consumer, always using remote communication means (eg letter, phone, fax, Internet, e-mail) . The distance law is therefore also an online order for the application. For contracts with consumers are the Distance Selling Act and the following information in addition to our General Terms and Conditions.
Consumer information to Fernabsatzgesetz

We are required by law to inform you of the following:

    Are located on the websites of the city Passau  All the essential features of the product, see the description of our shop system.
    Our offers are subject to change. This also means that we are not in the case of non-availability of goods required to perform. We reserve the right to provide the same quality and price.
    All prices listed are retail prices, inclusive of the applicable sales tax. Shipping costs are not included.
    With regard to payment, delivery and performance are subject to our terms and conditions.
    Notice of the Withdrawal

You have the right to cancel the contract within 14 days from receipt of the goods without giving a reason to withdraw. To maintain this period is sufficient to send the revocation. The revocation can be made in writing or on another durable medium, e-mail or by simply returning the goods. The cancellation or the return is sent to the following address:

Passau Tourism e.V.
Bahnhofstrasse 28
94032 Passau - Germany

They are to return the goods. The cost of returning the goods at your expense, if the value of returning the amount of 40 EUR below. If the value exceeds the return that amount, we will refund the cost of the return within 30 days of receipt to the designated account of your back.

    The right of return according to § 3 para 2 FernAbsG not apply to distance contracts - the delivery of goods to be produced to customer specifications or clearly tailored to personal needs or which are not due to their condition suitable for its return or spoil quickly or whose expiry date has passed, the supply of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer,
    the delivery of newspapers and magazines or
    for gaming and lottery services.

Privacy Policy
The Passau Tourismus eV takes the protection of personal data very seriously.
The Passau Tourismus eV sees it as its duty your privacy and your personal data protected. Your personal data are collected according to the strict provisions of German data protection law, processed and used. We use the information collected by us concerning you to process orders and give you a most convenient shopping.
The Passau Tourismus eV agrees personal information of its customers not to sell and leave to third parties only if they are partners, to assist in the provision of services. These are only logistics companies such as German Post AG, UPS, DPD, and other partners. Passed in each case, only those data that are necessary for delivery of a package (name, address)
By submitting your order you agree that your data collected for the purpose of processing the order from us, processed and used. This consent can be revoked at any time via e-mail EMAIL effective in the future. Moreover, if further questions, please contact via e-mail to

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